Many might tell you that email is too impersonal to deliver the kind of excellent customer service that people remember — but is that really the case? After all, if you can get a busy customer to screen-cap an email and share it online, you must be doing something right.
I came across some excellent examples of customer service emails, and below you'll find eight of my favorites that showcase how great things can be done Email response examples email when it comes to taking care of customers.
From your initial search to final purchase and setup, this unbiased resource will help make choosing any help desk easier. What you may not know is that Timex
Email response examples well known for their excellent customer service.
While biking a while back, Mike had the unfortunate experience of being in a hit-and-run accident, in which he broke a collarbone. A sour situation, only made worse by the fact that his beloved Timex was also smashed in the process.
Not looking for sympathy, but rather a solution, Mike emailed Timex's customer service to find out how he could get the watch fixed, and how much it would cost.
I'm happy to share this story with you for one other reason — I only found out about this situation by seeing a comment Mike left on one of my older articles. Zappos is a company known for excellent customer service, but can the magic really transfer to a channel like email?
What makes this email so great can be summed up in one word: This excellent customer service email serves as one of the very best examples because Paul strongly showcases why email support doesn't have to be boring, bland, or lacking in humor.
Paul's style may not work for every customer service rep, but his enthusiasm for getting customers excited about even a simple email is something everyone in the support space should aspire too. Cheers to Email response examples and the Zappos team for crafting what is undoubtedly one of the most creative customer service emails of all time.
Unfortunately, this can create a conflict when different versions are released through platforms like Amazon. That's the problem Eduardo ran into when he purchased a game from Amazon and couldn't get it to work on Steam.
With a single excellent customer service email, Joel from the Frozenbyte made things right for Eduardo by giving Email response examples another "Steam key," a paid code used to activate the game, for free.
He let this customer know that Frozenbyte is a company that plays fair, and cares more about selling to people who love their products than nickel and diming their customers. Any avid golfer knows about — and has likely coveted — a sleek new set of Callaway golf clubs. As a premium brand, Callaway is obviously expected to deliver on product quality, but as you'll see from this next example, many of their customers stay for life thanks to their top notch customer service.
As a new customer, George was distraught to find that his Odessey putter, a brand owned by Callaway, had begun to lose its grip. The model he owned was discontinued, so he contacted Callaway's customer service to see where he could buy a new grip, saying that he would be "willing "Email response examples" pay a fair amount" since he was especially fond of the putter and didn't want to give it up.
Less than two days later, the brand new grip for a discontinued putter was at his doorstep. Perhaps the best part of this story, however, is the comments on George's post by other users of Golf forum.
Avid Callaway fans seem to come out of the woodwork, and they clearly spell out why excellent customer service plays an important role in why customers keep coming back. As a UK resident, Doug wasn't able to get the lower prices that Archival normally ships for since the company is based in United States.
Someone from Archival saw that he had added the sweatshirt to the site's "Shopping Cart" but never checked out. They also saw how his shipping costs were and figured that was the culprit.
They immediately followed up with Doug in an "Email response examples" find some creative ways that they could ship the order to him for less:. Not only is the process a burden for customers, but it can also be a hassle for businesses as well.
Racking up extra fees just to ship back a t-shirt makes little sense for both parties.
That's why I really enjoyed this next example of excellent customer service from Powerup Apparel, who had a customer in need of a size exchange due to a shirt he received as a Secret Santa gift. If you're unaware, a "Secret Santa" exchange is when gifts are randomly assigned and given anonymously. Corey, the recipient, reached out to Powerup Apparel's customer service, looking to see if he could swap his large shirt for an extra large.
Knowing that the process would be an annoyance to Corey and add a needless expense to the business, Chris P. As trite as it may sound, this is a situation that is truly "win-win" both customer and Chris knows that the outcome will be appreciated and possibly shared by the customer, but he also Email response examples that what he's doing is the best option in this instance. Some companies try to take advantage of spur of the moment purchases by having rigid return dates and requirements for customers to justify why they're returning the product.
Blizzard Entertainmenta game developer, sees things differently. Blizzard' customer service, however, told the customer that they understood the predicament — we all make purchases that end up being wrong for us, and the Blizzard team decided that they'd rather have a customer walk away happy with a refund than disappointed with how they spent their money with the company:.
It is made very clear the customer service rep is on the customer's side, and he uses positive language to clearly state what will happen in regards to the customer's request and why it will happen. Greg is a writer, marketing strategist and alum of Help Scout. Connect with him on Twitter and LinkedIn. Using the Customer Service Tone.
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